Thank you for joining our session on Troubleshooting with a Digital Assistant: Solve Common Tech Problems! We explored how Helen, GetSetUp’s digital assistant, can support you with everyday tech troubles—from Wi-Fi issues to Zoom audio problems. Here’s a recap of what we covered and how you can continue using Helen for helpful tech support.

Key Takeaways and Next Steps

Helen as Your Tech Troubleshooting Guide

Helen offers clear, step-by-step advice to fix many common tech issues. Whether your internet is slow, your phone won’t hold more photos, or your printer is acting up, Helen can guide you through basic solutions quickly and easily.

Examples of Issues Helen Can Help Fix

Try asking Helen questions like:

“Why is my Wi-Fi slow, and how can I fix it?”
“Why can’t others hear me on Zoom?”
“How can I free up space on my phone?”
“My Bluetooth headphones won’t connect. What should I do?”

Live Demonstration of Helen in Action

During class, we walked through how to ask Helen for help, how to improve the clarity of your questions, and how to make use of its answers. Helen is a great starting point when tech troubles arise.

When to Seek Additional Help

While Helen is helpful for everyday issues, some problems may need expert support. For ongoing or complex issues, contact your internet provider, your device’s customer service (like Apple, Microsoft, or Samsung), or a trusted local tech repair service.

Practice Using Helen for Tech Support

The more you use Helen, the better you’ll get at solving problems on your own. Try it next time something goes wrong—whether it's a frozen screen or a forgotten password.

Try Helen today and feel more confident solving tech issues on your own! Click here to Try Helen!